Returns & Exchanges
Due to the perishable nature of our freeze-dried treats, we cannot accept returns on food items; however, your satisfaction is our priority and we are happy to resolve issues with damaged or incorrect orders.
Inspect Your Package
Upon arrival, please inspect your freeze-dried candies for any signs of transit damage or order inaccuracies.
Contact Support
Email our support team within 48 hours of delivery with your order number and clear photos of the damaged product and packaging.
Review Process
Our quality assurance team will review your claim within 2 business days to determine eligibility for a replacement or store credit.
Resolution Delivery
Once approved, we will immediately process your replacement shipment or issue a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing